Price Lock Guarantee

At WasteZero London, we price every job from photos and a short description of the access and waste involved. Our Price Lock Guarantee means that once we confirm a quote in writing — by message, email, or booking confirmation — the price is fixed for the scope of work described, unless we agree a change in writing first.

1. How the Quote Is Built

Your quote is calculated from:

• Volume and type of waste: estimated from the photos you send.
• Access: stairs, lifts, long carries, restricted parking, and loading distance.
• Location: London borough, zone, and any congestion or ULEZ costs where applicable.
• Disposal route: standard mixed waste, heavy inert waste, or items that need specialist handling.

Because we quote this way, we do not need to revisit the property or increase the price on the day — unless the actual work differs materially from what was described.

2. What Price Lock Covers

The Price Lock Guarantee applies to every written quote issued by WasteZero London for a confirmed booking. It covers:

• Labour, loading, and fuel for the described job.
• Standard licensed disposal for the waste types noted in the quote.
• Any access charges, parking, or permit costs we have included at quote stage.
• The Waste Transfer Note and compliance paperwork.

3. When a Re-Quote May Be Needed

A re-quote only happens if the job on the day is materially different from what was described and photographed when booking. Examples include:

• Additional items, rooms, or waste that were not shown in the booking photos.
• A change of address, floor, or access situation (e.g. lift out of service, gated site not disclosed).
• Hazardous or restricted items that were not declared at booking.
• Heavier than expected loads — for example large quantities of hardcore, soil, or plasterboard described as general rubbish.

If any of these apply, the team will explain the difference, confirm the revised cost in writing, and only proceed with your agreement. You can cancel the job if you do not accept the re-quote — there is no charge for abandoning the job before work starts.

4. Same Day vs Pre-Booked Quotes

Pre-booked jobs benefit from the fullest Price Lock protection because we have time to review photos and access details. For genuine same-day urgent collections, the quote is provided in writing before our team leaves for the job and is locked on that basis. If the on-site reality is very different, the same re-quote rules above apply.

5. If You Think You Were Overcharged

If the final charge differs from the original quote without a written re-quote that you agreed, or if you believe the charge is incorrect for any reason, please contact us within 14 days of the job date. We will:

1. Acknowledge the issue within one working day.
2. Review the booking photos, notes, and any on-site records.
3. Propose a resolution — which can include a partial refund, a credit against a future job, or an explanation of the charge.
4. If the dispute is not resolved informally, our full Complaints & Guarantees process applies.

6. Cancellation and Cooling-Off

Bookings cancelled more than 24 hours before the agreed slot are free of charge. Cancellations inside 24 hours may be charged at up to 30% of the quoted value where the team has already been allocated or turned away other work. Full terms are in our Terms of Service.

7. Asking for a Review

If you are unsure whether a photo or description is enough for an accurate quote, ask us to review it or send a short video. We would rather confirm the scope correctly at booking than discuss it on the doorstep.

Contact the Customer Support team at quotes@wastezero.co.uk or call 07349766766 if you want to discuss a quote before booking.